Should you have any issues with the service provided by Cantell & Co, in the first instance please speak with the representative concerned.
If you remain dissatisfied, please write to the Managing Director who will acknowledge your complaint within three working days and respond fully with 14 working days.
Should you still not be satisfied you can then refer the matter to The Property Ombudsman.
The Property Ombudsman,
Milford House, 43-55 Milford Street,
Salibsury, Wiltshire SP1 2 BP
Tel: 01722 333306
Fax: 01722 332296
N.B. Any complaint must be referred to The Property Ombudsman within 12 months of Cantell & Co’s final response.